accessibility

Purpose

Quantum is committed to supporting an accessible, inclusive, and respectful employment experience for temporary assignment employees, including persons with disabilities. Quantum is committed to identifying, preventing, and removing accessibility barriers within areas of its control, and to meeting applicable accessibility and human rights legislation across Canada.

This policy is guided by the principles of dignity, independence, integration, and equal opportunity, and supports Quantum’s obligations related to non-discrimination and accommodation.

Scope

This policy applies to all temporary assignment employees, employed by Quantum and placed with client organizations and candidates applying for temporary assignment roles through Quantum.

This policy applies to activities and processes that are within Quantum’s control, including recruitment, placement, employment administration, and coordination of accommodation. Accessibility obligations related to the client workplace environment are shared and may depend on the level of control exercised by the client organization.

Definitions:

Accessible – Provided in a manner that is capable of being easily understood or accessed by persons with disabilities.

Accessible Formats – Materials converted into alternative formats that may include large print, electronic text, or other formats usable by persons with disabilities.

Accommodation – An adjustment or arrangement that enables a person with a disability to participate fully and equitably. Accommodations are individualized and based on specific accessibility needs and may involve coordination with client organizations.

Communication Supports – Methods or aids that facilitate effective communication with persons with disabilities, including but not limited to plain language or alternative and augmentative communication supports.

Disability – As defined under applicable accessibility and human rights legislation, including the Accessibility for Ontarians with Disabilities Act and provincial human rights codes.

Service Animal – An animal used by a person with a disability for reasons related to the disability, where its purpose is readily apparent or supported by appropriate documentation.

Support Person – A person who accompanies a person with a disability to assist with communication, mobility, personal care, or access to services.

Assistive Device – A technical, communication, or medical aid that increases, maintains, or improves functional abilities.

Barrier – Anything that limits or prevents full participation by persons with disabilities, including physical, architectural, informational, communicational, technological, attitudinal, policy, or practice barriers.

Accessibility in Recruitment and Placement

Quantum makes information regarding the availability of accommodation during recruitment, assessment, and placement processes available to candidates. Candidates may request accommodation at any stage of the recruitment or placement process, and requests will be considered as appropriate.

Where an accommodation may affect a placement or assignment, Quantum may consult with the candidate and, where necessary, the client organization to determine suitable arrangements.

Workplace Accommodation During Assignments

Quantum documents workplace accommodation for temporary assignment employees. Accommodation requests may be made at any time and are assessed collaboratively, with consideration for dignity, independence, privacy, and confidentiality.

Where appropriate, individualized accommodation measures may be identified and documented. Implementation of accommodations may involve coordination with the client organization, particularly where the accommodation relates to the client-controlled work environment.

Accessible Information and Communication

Upon request, Quantum provides or arranges for accessible formats and communication supports for information related to employment with Quantum, including assignment details, policies, and employment-related communications. Quantum will consult with the individual to determine suitable formats or supports.

This includes information made available to candidates, temporary assignment employees, customers, clients, and the public, where applicable and within Quantum’s control.

Assistive Devices, Service Animals and Support Persons

Temporary assignment employees and candidates with disabilities may use personal assistive devices when accessing Quantum services or offices. Service animals and support persons are permitted on Quantum premises in accordance with applicable legislation.

Use of assistive devices, service animals, or support persons at client worksites is subject to the client’s policies and workplace requirements, and Quantum may assist in coordinating discussions where required.

Notice of Temporary Service Disruptions

Where accessible services or facilities that are within Quantum’s control are temporarily unavailable, Quantum will provide notice of the disruption where practicable. Notices will include information regarding the reason for the disruption, the anticipated duration, and alternative services or options, if available.

Workplace Emergency Response

Where a temporary assignment employee has disclosed a disability that may require assistance during an emergency, Quantum may work with the employee and, where appropriate, the client organization to support the development or communication of relevant emergency response information.

Emergency response arrangements may be reviewed when accommodation needs, assignment details, or work locations change.

Return to Work

Quantum maintains a documented return-to-work process for temporary assignment employees who are absent due to disability and require accommodation to return to work. This process supports individualized accommodation and may involve coordination with client organizations. It does not replace other applicable return-to-work programs.

Performance and Assignment Considerations

Where applicable, decisions related to assignment continuation, reassignment, or availability of work will take accessibility needs into account, consistent with applicable legislation and operational requirements.

Feedback

Quantum provides accessible methods for receiving accessibility-related feedback from temporary assignment employees and candidates. Feedback may be submitted through various communication channels and will be reviewed by management and Human Resources. Responses will be provided within a reasonable timeframe using an appropriate communication method.

Training

Accessibility awareness training is provided to Quantum employees who support recruitment, placement, and management of temporary assignment employees. Training content may vary by role and includes awareness of accessibility obligations, human rights considerations, and inclusive communication.

Accessibility training is also provided to Ontario-based candidates accepting their first-ever temporary assignment.

Multi-Year Accessibility Planning

Where required, Quantum maintains a Multi-Year Accessibility Plan that outlines actions to identify, prevent, and remove accessibility barriers and to meet applicable accessibility requirements. This plan primarily addresses Quantum’s internal operations and processes and supports accessibility for temporary assignment employees within areas of Quantum’s control. The Multi-Year Accessibility Plan (Ontario) is available upon request. 

Legislative References

This policy is intended to comply with applicable accessibility and human rights legislation, including but not limited to:

• Accessibility for Ontarians with Disabilities Act, 2005 (Ontario)

• Integrated Accessibility Standards Regulation, O. Reg. 191/11 (Ontario)

• Ontario Human Rights Code

• Quebec Charter of Human Rights and Freedoms

• Accessible British Columbia Act

• Alberta Human Rights Act

Where multiple legal requirements apply, the highest accessibility standard shall prevail.