Bilingual (French) Client Service Associate

Position: Bilingual Client Service Associate (French/English)
Location: Downtown Toronto (steps from Union Station) – Onsite
Salary: $80,000 – $90,000
Posting Type: Open vacancy

We’re recruiting on behalf of a leading organization in the pension and retirement services space. This is a high-volume, client-facing role suited to professionals with strong financial services experience who are ready to work in a structured, regulated environment.

What you’ll do:

- Act as the first point of contact for client inquiries (phone & email) in French and English
- Provide accurate guidance on pension and retirement plan questions
- Assess client needs, analyze their situation, and determine appropriate next steps or solutions
- Resolve requests where possible in real time and escalate complex matters when required
- Deliver clear, empathetic, and compliant client communication in a regulated environment

What you must have (non-negotiable):

- Fluent bilingual French & English communication skills (written and verbal)
- 2+ years of client service experience in a financial services, insurance, pension, or benefits environment
- Direct exposure to pensions, retirement plans, group benefits, or other regulated financial products

Strong assets:

- Experience with pension lifecycle events (e.g., transfers, buybacks, retirement processing)
- Familiarity with financial/retirement legislation or regulated service environments
- Experience in high-volume client service or call centre environments within banking/insurance
- Working toward or interest in pension/financial designations (RRA, CEBS, etc.)

What’s in it for you:

- Competitive salary: $80,000 – $90,000
- Downtown Toronto location (easy access to Union Station)
- Comprehensive benefits package including health, dental, and employee support programs (fully employer-supported for eligible employees)
- Generous vacation and paid time off, including floater days and statutory holidays
- Employer-supported pension plan with strong contribution structure
- Paid overtime and work-life balance focus
- Opportunity to build deep expertise in pensions and retirement services
- Strong training and professional development support
- Stable, reputable organization with long-term career pathways

Please send your resume in Word format to Morgan McKenzie at morgan.mckenzie@quantum.ca.

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