Bilingual Sales Support Coordinator/Customer Service

Position: Bilingual Sales Support Coordinator/Customer Service
Location: Mississauga (Hybrid)
Salary: $70,000 + Bonus & additional perks
Posting and Job Type: Open Vacancy/ Permanent

Join a Growing Canadian Organization

We're partnering with a successful and expanding Canadian company within the food industry who are seeking a Bilingual Sales Support Coordinator to become a key member of their team. This role is ideal for someone who thrives in a fast-paced environment and enjoys supporting customers, coordinating orders, and working closely with Sales, Operations, Logistics, and Quality teams.

You'll play an important role in ensuring orders are processed accurately, customers receive exceptional service, and internal teams stay aligned from order placement through delivery.

Why Join?

- Annual company performance bonus.
- Benefits coverage & RRSP matching program.
- 3 weeks’ vacation.
- Additional paid time-off during the Christmas holidays & extra paid company days off throughout the year.
- Summer Fridays (June–September) with a 2:30 PM finish.

Key Responsibilities:

- Process and manage customer orders from entry through delivery.
- Coordinate shipping and delivery requirements.
- Maintain customer records and CRM data.
- Dispatch local deliveries and update order information.
- Support the Sales Team with customer requests and reporting.
- Assist with inventory reconciliation and order tracking.
- Coordinate customer returns, exchanges, and complaint resolution.
- Prepare shipping, customs, and customer documentation.
- Verify product documentation and quality records.
- Build strong relationships with customers and internal stakeholders.

What We're Looking For:

- 3-5 years of experience in Sales Support, Customer Service, Order Management, or a similar role.
- Fully French/English bilingual language skills are mandatory.
- Post-secondary education preferred.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Advanced Microsoft Excel and PowerPoint skills.
- Experience using CRM and ERP systems.
- Sage experience is considered an asset.
- Logistics, purchasing, inventory, or AR/AP experience are needed.

To apply, please send your resume to Christina Cerra at christina.cerra@quantum.ca.

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