Business Analyst

Position: Business Analyst
Location: Toronto, ON – Hybrid Remote
Job Type: Full-time, Permanent 
Posting Type: Open vacancy

We're looking for a detail-oriented Business Analyst to join a collaborative service operations team. If you enjoy working with data, building reports, identifying trends, and turning insights into business improvements, we'd love to hear from you.

What You'll Do:

- Analyze service data and performance metrics to support business decisions.
- Prepare and deliver customer and internal reports, dashboards, and KPI tracking.
- Identify trends, improve data quality, and recommend process improvements.
- Collaborate with cross-functional teams to ensure accurate reporting and service performance.
- Support reporting automation and continuous improvement initiatives.

What We're Looking For:

- Bachelor's degree in Business, IT, Engineering, Data Science, Mathematics, or a related field.
- 2–5 years of experience in business analysis, reporting, or a technical/service environment.
- Advanced Microsoft Excel skills (required).
- Strong analytical and problem-solving abilities with excellent attention to detail.
- Experience with service performance metrics, CRM systems (Salesforce preferred), or reporting tools is an asset.
- Excellent communication skills with the ability to present data clearly to both technical and non-technical stakeholders.

Please send your resume in Word format to Arriane Liangcungco at arriane.liangcungco@quantum.ca.

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All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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