Bilingual Customer Support Specialist (B2B)

Position: Bilingual Customer Support Specialist (B2B)
Location: Markham
Salary: $36 per hour
Schedule: Hybrid – 3 days in office / 2 days remote
Job Type: 1-year contract with strong potential to go permanent
Posting Type: Open Vacancy

Our client is looking for a Bilingual Customer Support Specialist (English/French) to join their high-performing team in Markham. If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, this hybrid opportunity could be the perfect fit.

What You’ll Do:

- Provide bilingual phone and email support.
- Process orders accurately and follow through to resolution.
- Assist new customers and support online ordering.
- Collaborate with teams to enhance the customer experience.
- Maintain high service standards.

What We’re Looking For:

- Experience in B2B environment.
- Bilingual fluency in French and English.
- Post-secondary education.
- Contact center experience seen as an asset.
- Knowledge of SAP ECC or similar systems.
- Team player with attention to detail and tech-savvy.

Be part of a dynamic, supportive team where your skills are valued, your ideas count, and you help deliver outstanding customer experiences every day!

PLEASE NOTE THAT APPLICANTS WHO APPLY DIRECTLY TO THE POSTING WILL BE REVIEWED! 

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