Technical Client Success Specialist

Position: Technical Client Success Specialist
Location: Fully Remote
Salary: $30.00–$32.00 per hour
Job Type: Contract
Posting Type: Open vacancy

Our client, a leading global technology company, is seeking a proactive, technically savvy and client-focused Technical Client Success Specialist to join its client partnerships team.

This is an excellent opportunity for someone with experience in SaaS, technical customer support, B2B client services or customer success who enjoys troubleshooting, solving problems and supporting clients in a fast-paced digital environment.

The successful candidate will serve as a key point of contact for business clients, managing inquiries, investigating platform-related issues and collaborating with internal teams to deliver timely solutions and an exceptional client experience.

Responsibilities will include:

- Serve as a primary point of contact for B2B clients, managing account inquiries, technical issues and ongoing support requests.
- Investigate, troubleshoot and resolve platform, account and system-related issues using internal tools and resources.
- Manage incoming client requests through ticket management systems, ensuring accurate documentation, follow-up and timely resolution.
- Coordinate with cross-functional teams, including technical support, product and operations, to investigate and resolve complex client issues.
- Guide clients through digital platforms, system functionality and available tools to help them navigate and utilize services effectively.
- Maintain accurate client records, case notes and account information across CRM, ticketing and internal systems.
- Monitor outstanding requests, manage escalations and ensure clients receive clear and timely communication.
- Identify recurring issues, process gaps and opportunities to improve workflows and the overall client experience.

What we're looking for:

- 2+ years of experience in SaaS, technical customer support, B2B client services, customer success or a similar client-facing role
- Experience troubleshooting technical, platform-related or account issues and coordinating solutions
- Hands-on experience with ticket management systems such as Jira, Zendesk, ServiceNow or similar
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zoho or similar
- Strong technical aptitude and the ability to quickly learn new platforms, systems and processes
- Excellent written and verbal communication skills, with the ability to explain technical information clearly and professionally
- Strong problem-solving, organizational and time management skills, with the ability to manage multiple client requests and competing priorities
- Comfortable working independently while collaborating with cross-functional teams in a remote environment
- Experience within technology, SaaS, e-commerce, digital marketplaces or platform-based businesses is considered an asset

This opportunity is ideal for a solutions-oriented professional who enjoys combining technical troubleshooting with client support and is looking to further develop their experience within a dynamic, technology-driven organization.

Please send your resume in Word format to Angelica.Stewart@quantum.ca.

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