EUC Analyst

Position: EUC Analyst
Location: 5 days a week in North York
Salary: $30-$40 per hour 
Job type: 6-month contract
Posting Type: Open vacancy

Job Summary

We are seeking a proactive End User Computing (EUC) Analyst to provide technical support and manage enterprise endpoint devices across the organization. The ideal candidate will have experience supporting Windows environments, Microsoft 365, endpoint management solutions such as Microsoft Intune and SCCM, and delivering exceptional customer service while ensuring secure, reliable, and efficient IT operations.

Key Responsibilities:

- Provide Level 2/3 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment, resolving hardware and software issues in a timely manner.
- Manage endpoint devices using Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), or equivalent tools, including software deployments, patch management, and device compliance.
- Administer Microsoft 365 services, including Outlook, Teams, OneDrive, and Azure Active Directory, supporting user provisioning and troubleshooting.
- Build, configure, deploy, and maintain Windows 10/11 devices while ensuring adherence to corporate security standards and endpoint policies.
- Collaborate with infrastructure, networking, cybersecurity, and service desk teams to troubleshoot complex issues, improve user experience, and support IT projects.

Qualifications:

- 3+ years of experience in End User Computing (EUC), Desktop Support, or IT Support within an enterprise environment.
- Hands-on experience with Microsoft Intune, SCCM/MECM, Microsoft 365, Azure Active Directory, Windows 10/11, and Active Directory administration.
- Strong knowledge of endpoint management, device imaging, software deployment, patch management, and troubleshooting hardware and operating system issues.
- Experience supporting enterprise ticketing systems such as ServiceNow, Jira Service Management, or similar ITSM platforms, with a solid understanding of ITIL best practices.
- Excellent communication, analytical, and problem-solving skills with the ability to prioritize multiple tasks and deliver exceptional customer support in a fast-paced environment.

Interested? Please send your resume in Word format to Neeta Bernard at neeta.bernard@quantum-qtr.com.

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