Administrative Customer Coordinator

Position: Administrative Customer Coordinator
Location: Morrisburg, Ontario
Salary: Up to $55K (based on experience)
Job Type: Permanent - On-Site
Posting Type : Open Vacancy

Are you ready to bring your accounting expertise and customer service skills to a thriving manufacturing company?

Our partner, a well-established industry leader, is seeking an Administrative Customer Coordinator to join their dynamic team!

Your Challenge:

In this role, you will support daily operations by managing order processing, documentation, and administrative coordination to ensure smooth workflows and excellent customer service.

Responsibilities include:

- Processing sales orders, verifying accuracy, and updating the Sales CRM to track actions and follow-ups.
- Preparing customer estimates and invoices using Excel and QuickBooks.
- Coordinating product shipments, including customs documentation and regulatory labels for Canadian, U.S., and international deliveries.
- Tracking customer feedback and returns, documenting product condition, reporting to management, and completing required follow-up actions.
- Recording and monitoring sales performance using Excel spreadsheets.
- Supporting compliance and documentation, including calibration scheduling, MSDS data sheets, and document archiving.
- Providing general administrative support, such as answering calls, greeting visitors, managing mail, and maintaining office supplies.

Why Join Us?

- Paid Time Off: Enjoy 2 weeks of vacation, plus sick days and personal days to prioritize your well-being.
- Health Benefits: Comprehensive health coverage to ensure you and your family stay healthy.
- Growth Opportunities: Be part of a reputable company with a supportive team that fosters professional development.
- Impactful Role: Contribute to the success of both our accounting and operations, making a meaningful impact on the business.

What We're Looking For:

- Experience: At least 1 year in an administrative accounting related role, with customer service responsibilities.
- Accounting Knowledge: Strong understanding of accounts payable or related accounting processes.
- Skills: Proficiency in Microsoft Office, especially Excel; familiarity with QuickBooks is an asset.
- Software Savvy: Comfortable learning and using various software tools.
- Customer Focus: A customer-first mindset with the ability to provide exceptional service and support.
- Qualities: Attention to detail, excellent English communication skills, and a team-oriented approach.

This position offers an excellent opportunity to develop your accounting and customer service skills while contributing to a dynamic manufacturing environment.