Bilingual Sales Support

Position: Bilingual Sales Support
Location: Mississauga (Hybrid)
Salary: $60,000 - $70,000 (Based on experience)
Job Type: Full-Time
Posting Type: Open vacancy 

Our client, a leader in the Canadian food marketplace, is seeking a detail-oriented and proactive Bilingual Sales Support to join their dynamic team. This role plays a vital part in supporting the sales department, ensuring seamless order processing, managing customer inquiries, and coordinating across departments to guarantee customer satisfaction from order placement through to delivery.

Key Responsibilities:

- Process and manage customer orders accurately, following established procedures
- Answer incoming customer calls and provide support regarding orders, product information, and delivery timelines
- Coordinate delivery instructions and logistics details for customer shipments
- Enter transportation and customs invoices into the accounting system when applicable
- Maintain and update customer records and profiles in the CRM system
- Enter spot pricing into internal systems as needed
- Support the sales team with documentation, information requests, and contract balance reviews
- Assist in handling customer complaints, coordinating with Quality Assurance, and managing product returns, exchanges, and issuing credit notes
- Verify Certificates of Analysis (COAs) and assist in generating customs documentation
- Collaborate with QA to fulfill customer documentation needs
- Ensure compliance with company processes and BRC standards
- Contribute to strong, ongoing professional relationships with clients
- Assist with inventory tracking and reconciliation as required

Qualifications & Experience:

- Must be fluent French and English bilingual
- Post-secondary education required
- 3–5+ years of experience in a sales support role ideally within food services
- Strong organizational and time management skills with keen attention to detail
- Excellent verbal and written communication abilities
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
- Experience with CRM systems and ERP software; Sage 300 experience is considered a strong asset
- Knowledge of logistics, purchasing, accounts payable/receivable is beneficial
- Self-motivated, able to work independently and contribute to overall team and company success

Why Join Us:

- Performance-based annual bonus
- Summer Fridays from June through the first week of September
- 3 weeks vacation and an extra paid day off in any month that does not include a Civic holiday
- Comprehensive benefits eligibility after 3 months of employment
- RRSP matching program


To apply, please send your resume to Christina Cerra at christina.cerra@quantum.ca.

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