Customer Success Manager

Position: Customer Success Manager
Location: Canada (Remote – preference for Ontario; open to BC or Alberta)
Salary: $60–$65/hour
Job Type: 6–12 month contract (with strong potential for extension)
Posting Type: Open vacancy

Overview

We are seeking an experienced Customer Success Manager to support a portfolio of strategic enterprise partners within a high-growth digital platform environment.

This role operates as a true strategic advisor and business partner, focused on helping enterprise clients grow their digital presence and improve performance.

We’re looking for someone who brings a high level of ownership and initiative—comfortable navigating ambiguity and driving work forward, while collaborating closely with leadership and cross-functional teams. You’ll manage your portfolio with a strong sense of accountability, proactively identifying opportunities and solutions, with the support and partnership needed to be successful.

Key Responsibilities:

- Own and manage a portfolio of enterprise partners, acting as a strategic advisor to drive growth and long-term value
- Develop and execute account strategies focused on retention, performance optimization, and expansion opportunities
- Partner closely with clients to enhance their digital capabilities, leveraging platform insights and best practices
- Collaborate cross-functionally with internal teams to support upsell, cross-sell, and renewal initiatives
- Deliver client-facing presentations, business reviews, and product demonstrations to senior stakeholders
- Analyze data and performance metrics to generate actionable insights and inform strategic recommendations
- Proactively identify challenges and implement solutions, leveraging leadership to remove blockers where needed

Qualifications:

- 5+ years of Customer Success experience within enterprise SaaS or digital platform environments
- Proven track record managing and growing large, strategic accounts
- Strong strategic thinking and business acumen, with the ability to influence client outcomes
- Excellent communication and presentation skills, with experience engaging senior stakeholders
- Strong project or program management capabilities
- Technical fluency, with the ability to articulate complex platform capabilities in a business-focused way
- Data-driven mindset, with the ability to translate insights into action

Apply Now:

To apply, please forward a polished resume to Angelica Stewart at angelica.stewart@quantum.ca.

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All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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