Customer Support Specialist

Position: Customer Support Specialist
Location: Markham
Salary: $30 per hour
Schedule: Hybrid – 3 days in office / 2 days remote
Job Type: 1-year contract with strong potential to go permanent
Posting Type: Open Vacancy

Are you passionate about delivering amazing customer experiences? Our client is looking for a Customer  Support Specialist to join their dynamic team in Markham. Be the friendly, professional voice customers rely on—resolving inquiries, processing orders, and leaving a positive impression with every interaction. Make an impact, help customers succeed, and keep the team running smoothly!

What You’ll Do:

- Handle high-volume calls and emails with professionalism and care.
- Process orders accurately and follow through to resolution.
- Assist new customers and support online ordering.
- Collaborate with teams to enhance the customer experience.
- Maintain high service standards.

What We’re Looking For:

- Post-secondary education.
- Contact centre experience seen as an asset.
- Knowledge of SAP ECC or similar systems.
- Team player with attention to detail and tech-savvy.

Be part of a dynamic, supportive team where your skills are valued, your ideas count, and you help deliver outstanding customer experiences every day!

Please send a Word version of your resume to Angela Quinlan at angela.quinlan@quantum.ca.

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All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.