Position: Field Service Technician
Location: Ottawa, ON
Salary: $68,250 + Benefits + $5K Bonus
Posting Type: Open vacancy
Our client is seeking an experienced and motivated Field Service Technician who has strong technical and hands-on experience with repairing, troubleshooting, maintaining and installing electro-mechanical equipment. This well established global leader offers competitive compensation, bonus structure and unmatched benefits.
Key Responsibilities:
- Repair, troubleshoot, modify, and test electro-mechanical fare collection equipment at customer sites
- Perform first-line and second-line maintenance (FLM/SLM) and routine preventative maintenance on all devices
- Schedule and track maintenance activities, managing defective parts, shipments, and repairs
- Perform system upgrades, modifications, and full functionality testing with quality checks
- Install equipment systems including hardware, electrical connections, and sub-assemblies; set up and configure equipment
- Conduct site inspections, verify installation quality, and provide commissioning support (pre- and post-installation)
- Provide coaching and hands-on training to customer personnel on equipment use and maintenance procedures
- Participate in scheduled on-call rotations and respond to urgent service calls with on-site emergency support
- Maintain accurate and timely documentation including service reports, installation reports, time reporting, and expense reports
- Adhere to company policies, legal regulations, and safety requirements while maintaining a professional work environment
Qualifications & Experience:
- Valid G Class driver's license with a clean driving record
- High School Diploma or equivalent
- 2–4+ years of relevant experience installing, maintaining, and repairing electro-mechanical equipment
- Hands-on experience with tools such as drills and proficiency handling small parts and tools
- Solid understanding of basic electrical theory (e.g., using a multimeter) and foundational networking knowledge
- Ability to stand, squat, and bend for prolonged periods
- Ability to lift and carry up to 50 lbs.
- Ability to work in adverse conditions including outdoor work in winter weather
- Ability to navigate busy areas including stair climbing
- Ability to drive for longer periods up to an hour plus (company vehicle provided)
Please send your resume in Word format to Ilse den Besten at ilse.denbesten@quantum.ca.
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