Position: Account Manager
Location: Fully Remote
Salary: $30.00–$32.00 per hour
Job Type: 6-Month Contract with Strong Potential for Extension
Hours: Full-Time, 37 Hours per Week, Monday–Friday
We’re hiring an Account Manager to join the client partnerships team of a leading global technology company. This is an exciting opportunity for someone with experience in account management, customer success, or B2B client support who is looking to build their career within a fast-paced, technology-driven environment.
In this role, you’ll work directly with B2B clients, primarily within the retail sector, helping them navigate questions, resolve issues, and get the most out of a large-scale digital platform. You’ll take ownership of incoming requests, troubleshoot issues, coordinate with internal teams, and ensure clients receive responsive and thoughtful support.
This role is a great fit for someone who enjoys building relationships, solving problems, working across different systems, and taking ownership of client needs from question through resolution.
What You’ll Do
- Serve as a day-to-day point of contact for B2B clients, supporting account questions, requests, and issues- Manage a high volume of incoming client requests through a ticket management system, ensuring issues are properly documented and followed through to resolution
- Investigate questions and troubleshoot issues using established processes, internal tools, and available resources
- Coordinate with cross-functional teams to resolve operational, logistical, account, platform, and regulatory-related requests
- Help clients navigate platform tools, processes, and resources to support their business needs
- Build positive client relationships through responsive, professional, and solutions-focused communication
- Identify opportunities for account growth, improved platform use, or an enhanced client experience and communicate these opportunities internally
- Maintain accurate and detailed account information, ticket notes, and activity across CRM, ticketing, and other internal systems
- Document recurring questions, solutions, and processes to help develop internal playbooks and training resources
- Identify recurring challenges or process gaps and contribute ideas for improving workflows and the overall client experience
- Manage multiple client requests and shifting priorities while maintaining strong attention to detail and follow-through
What We’re Looking For
- 2+ years of experience in account management, customer success, B2B client support, retail management, or a similar client-facing role- Hands-on experience with ticket management platforms such as Jira, Zendesk, ServiceNow, or similar
- Experience working with CRM systems such as Salesforce, with the ability to accurately manage client and account information
- Strong problem-solving skills with experience investigating client issues, coordinating across teams, and taking requests through to resolution
- Excellent communication and organizational skills, with the ability to manage a high volume of client requests in a fast-paced environment
- Experience in SaaS, technology, retail, e-commerce, grocery, or marketplace environments is considered an asset.
If you’re a proactive, client-focused professional who enjoys building relationships, solving problems, and working in a fast-paced technology environment, please apply by sending your resume to Angelica.Stewart@quantum.ca.
REFER A TEMP HIRE AND EARN A BONUS! For details, click here.
All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.
#tor1
