Position: Product Manager
Location: Toronto, ON
Salary: $45-$74 per hour depending on experience
Job Type: 12-month contract
Position Type: Open vacancy
We are looking to hire a customer-focused Product Manager for a 12-month contract for a great client located in Toronto. The Product Manager is responsible to drive product strategy, roadmap development, and the delivery of innovative digital features for our client’s loyalty platform. Working closely with cross-functional teams, you will translate customer insights and business objectives into product enhancements, using data and experimentation to guide decisions and continuously improve the user experience. The ideal candidate combines strong analytical skills, Agile product management experience, and the ability to bring teams together to deliver impactful results.
Key Responsibilities:
- Develop and manage a product roadmap aligned with business objectives and customer needs.
- Collaborate with cross-functional teams, including Engineering, Product Design, Data Science, Marketing, Operations, and Customer Service, to define requirements and deliver new product features.
- Own and manage the product backlog, including prioritization, grooming, writing user stories, and ensuring development teams have the information and support needed to execute effectively.
- Drive product strategy and oversee the development, testing, and launch of new features and enhancements.
- Develop and validate hypotheses for new product initiatives to ensure solutions address customer needs and deliver business value.
- Use analytics, performance metrics, and customer insights to inform product decisions and measure the effectiveness of product enhancements.
- Gather and analyze user feedback, translating findings into actionable product requirements and improvements.
- Promote a culture of experimentation and continuous improvement through testing, evaluating results, and applying learnings to future product development.
- Build and maintain strong relationships with stakeholders to align priorities, resolve issues, and support successful product delivery.
- Lead cross-functional collaboration throughout the product development lifecycle, ensuring alignment between business requirements, customer experience, and technical implementation.
Requirements:
- Minimum of 3 years of Agile product management experience.
- Bachelor's degree or relevant post-secondary education
- Experience managing product roadmaps, backlogs, user stories, and feature prioritization for loyalty programs, credit cards, etc.
- Experience working with Engineering, Design, Data Science, and other business teams to develop and launch products.
- Strong understanding of customer experience, product strategy, and the product development lifecycle.
- Analytical skills with the ability to use data, research, and experimentation to support product decisions.
- Experience gathering customer feedback and translating insights into product enhancements.
- Strong communication, collaboration, relationship-building, and stakeholder management skills.
- Customer-focused mindset with an emphasis on delivering meaningful and effective user experiences.
- Formal business education and/or experience working with a loyalty program.
- Previous product management experience within a financial institution is preferred.
Please send your resume in Word format to Cristina Arsene at cristina.arsene@quanum-qtr.com.
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