Position: Catalog Technical Support
Location: Remote – Downtown Toronto
Salary: $35 to $40 per hour
Hours: Monday to Friday, 9am to 5pm EST
Job Type: 6-month contract with a potential for extension
Posting Type: Open vacancy
Our client is searching for a Catalog Technical Support to manage the technical marketplace retailers and be the main technical point of contact. You will become the expert on their database and how it functions, including how it appears on their platform. You will ensure complex issues on projects and their storefront are resolved, and identify long-term solutions to recurring issues.
Responsibilities:
- Support new retailers and their product catalogs onto their platform
- Review audit reports, ensuring accurate data, and resolving technical errors
- Technical support includes resolving technical errors on certain projects
- Verify and classify products that directly affect customer experience
- Assist with daily tasks and special projects to improve the speed to onboard retailers and internal process, working cross-functionally as needed
- Lead calls with retailers to onboard and resolve issues
- Triage high volume of tickets effectively
- Perform storefront audits and quality assurance
Requirements:
- 3+ years working in customer-facing/technical account management and analytical/technical roles
- Experience in client service-facing roles preferred
- High level of organization and attention to detail
- Intermediate SQL experience required and knowledge in other programming languages are an asset
- Ability to translate technical concepts to non-technical audiences
- Proficient in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word)
If this sounds like you, please email your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca to apply!
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