Location: Etobicoke (Onsite)
Salary: $25 per hour
Job Type: Temporary (3 months with potential for extension)
Posting Type: Open Vacancy
Position Summary
The Customer Service Representative is responsible for providing administrative and customer service support to Health and Safety Consultants while delivering a high level of service to the organization’s membership. This role acts as a key point of contact for internal teams and external stakeholders, ensuring inquiries are handled efficiently, accurately, and professionally.
Key Responsibilities:
- Provide day-to-day support to Health and Safety Consultants, including coordinating services and responding to inquiries.
- Deliver exceptional customer service to members by phone, email, and other communication channels.
- Identify, analyze, troubleshoot, and resolve customer inquiries or issues, escalating when appropriate.
- Administer and support training and field consulting services by coordinating schedules, information, and documentation.
- Maintain accurate records using the Contact Management System (CMS) and other internal systems.
- Prepare and manage correspondence, reports, and documentation using MS Office and related applications.
- Communicate effectively with internal staff, external customers, suppliers, and stakeholders to provide and obtain information.
- Demonstrate professionalism and a positive, service-oriented attitude in all interactions.
Skills & Qualifications:
- Post-secondary education in Business Administration, Human Resources, or a related field preferred.
- 3 years of related experience, or an equivalent combination of education and experience.
- Intermediate to advanced proficiency in MS Office (Word, Excel, Outlook, PowerPoint), internet and intranet platforms, Contact Management Systems (CMS), and Adobe PageMaker.
- Strong verbal and written communication skills with the ability to interact effectively at all levels of the organization.
- Highly organized and detail-oriented with strong problem-solving and analytical skills.
- Proven ability to manage multiple priorities and breakdown simple and complex tasks to support service delivery.
To apply, please send your resume to Chandra DuQuesnay at cduquesnay@quantum.ca.
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