Order Management Specialist

Position: Order Management Specialist
Location: Toronto, ON - Remote
Hours: 9am to 5pm EST/PST, Monday to Friday
Job Type: 12-month contract to start
Posting Type: Open vacancy

Our Retail SaaS client is seeking an Order Management Specialist to own the end-to-end lifecycle of customer orders, from CPQ quote creation through order fulfillment, billing readiness, and revenue recognition support. This role is critical to ensuring deal accuracy, operational efficiency, and a seamless customer experience by maintaining high-quality data across CPQ, CRM, and contract systems. This position sits at the intersection of Sales Operations, Deal Desk, CPQ, and Finance, with a strong focus on downstream accuracy, compliance, and revenue integrity.

Key Responsibilities:

- Own the full customer order lifecycle from quote creation through order close-out
- Create, review, and manage CPQ quotes, ensuring accuracy across pricing, SKUs, configurations, and contract terms
- Partner closely with Sales and Deal Desk to support complex deals, including new business, renewals, upsells, and amendments
- Maintain SKU setup, pricing rules, and product configurations within CPQ
- Ensure completeness and accuracy across Quotes, Opportunities, Orders, and contracts
- Own opportunity stage progression, close requirements, and post-close validation
- Enforce data hygiene standards to support billing, invoicing, and revenue recognition
- Prepare orders for Billing and Revenue Recognition by validating Product and SKU mapping, pricing, quantities, and contract terms, revenue schedules and billing triggers
- Act as a primary point of contact for resolving order-related issues impacting invoicing or revenue
- Serve as a liaison between Sales, Sales Operations, Legal, Finance, Billing, Revenue Recognition, and Systems teams
- Support audits, internal controls, and compliance requirements within the order-to-cash process
- Identify opportunities to improve CPQ workflows, order management processes, and data quality
- Document and maintain SOPs for quoting and order operations

Required Qualifications:

- 3-4 years of experience in Order Management, Sales Operations, Deal Desk, or Revenue Operations
- Must have hands-on experience with CPQ systems (Salesforce CPQ or similar)
- Strong understanding of order-to-cash processes and downstream billing/revenue dependencies
- Exceptional attention to detail and data accuracy
- Experience working cross-functionally with Sales and Finance teams
- Experience supporting Billing or Revenue Recognition teams
- Familiarity with ASC 606 concepts is a strong asset
- Salesforce CRM experience
- Experience with contract lifecycle management tools (e.g., Ironclad)
- Ability to thrive in a fast-paced, high-volume SaaS environment

Please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.

REFER A TEMP HIRE AND EARN A BONUS! For details, click here.