Position: Personal Lines Account Manager
Location: Mississauga/Ajax/Newmarket, on-site
Salary: $60,000 – $65,000
Job Type: Permanent, full-time
Posting Type: Open vacancy (2 positions)
Our client, a well-established and growing insurance brokerage with multiple GTA offices, is seeking a Personal Lines Account Manager to join their high-performing team.
This is an excellent opportunity for a RIBO licensed professional who thrives in a collaborative, fast-paced environment and wants to be part of a brokerage that values and rewards accountability, professionalism, and team spirit.
Why This Opportunity Stands Out:
- 3 weeks of vacation (15 days)
- Comprehensive health, dental and well-being benefits
- RRSP matching program (up to $1,500/year)
- All Annual Professional Licensing fees covered
- Comprehensive Tuition program towards your CIP designation. support: 50% paid upfront, 50% upon successful completion
- Clear internal career progression and mobility plan
- A culture that recognizes and rewards performance while supporting professional growth
The Role:
As a Personal Lines Account Manager, you will manage and service an established book of business, including home and auto policies. You will be responsible for renewals, endorsements, coverage reviews, and client inquiries while maintaining strong relationships with both clients and carrier partners.
Senior Account Managers typically service portfolios in the range of 1,300–1,400 policies, with structured internal support from technical teams to help manage backend processing.
This is a fully on-site role, offering stability, collaboration, and strong leadership presence.
Key Responsibilities:
- Manage renewals from start to finish.
- Process policy changes and endorsements directly within carrier portals.
- Respond to client inquiries promptly and professionally.
- Provide coverage advice and identify cross-sell opportunities.
- Maintain accurate documentation and compliance standards.
- Liaise with insurance carriers to ensure proper policy servicing.
- Support claims guidance and client follow-up.
What You Bring:
- Active RIBO License (in good standing)
- 2–5+ years Personal Lines servicing experience
- Strong knowledge of personal insurance products and carrier portals
- Experience with a Broker Management System (EPIC preferred; others acceptable)
- Excellent written and verbal communication skills
- High accountability and ownership of your work
- Strong time management and responsiveness
- Comfortable working in a structured, team-oriented office environment
Compensation:
- Starting base salary from $60,000
- Senior, plug-and-play candidates may command closer to $70,000 (case by case)
- Incentive program for cross-sell/upsell initiatives
Culture & Fit:
We’re seeking professionals who bring both technical competence and emotional intelligence to their work.
The ideal candidate:
- Communicates with professionalism and respect across all levels of the organization.
- Remains composed and solution-oriented in high-pressure situations.
- Demonstrates accountability by owning outcomes and learning from mistakes.
- Works independently while contributing positively to a collaborative team environment.
- Is confident navigating technology and adapting to evolving digital systems.
This organization values teamwork, recognition, continuous development, and long-term career progression. It’s a place for professionals who take pride in their work and want to grow within a supportive, high-performing environment.
Please send your resume in Word format to Vandana Desai at vandana.desai@quantum.ca.
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